The voice of contact centres and financial services

Writing Your CV

Get to grips with the contact centres and call centres in Wales – learn more about finding your place in Wales’ fastest growing business sector.

Writing Your CV

Need a head start?
Try Red’s CV Template to get an idea of what to include in your own CV, or see their Example CV for a more-in depth look.
Short, Sharp & To The Point

Select the right structure of your CV before starting. The most important information needs to be near the top, such as key skills, achievements and work experience (it needs to attract an audience).

It Needs To Look Good

Your CV needs to stand out and make an impact. Make sure it is uncluttered, with key points clear to spot. Keep sentences short and use bullet points where needed.

Most Recent First

Make sure your employment history is in date order, with the most recent first. Where there are gaps in your employment make sure you explain why there are gaps and give your reason.

Include Facts

List your job duties beneath each position. List your achievements, responsibilities and results. You can even talk about your results, when you have made a positive impact on the outcome.

Breathe Some Life Into It

The employer wants to know the person behind the CV, they want to see a real person with real traits, are you motivated? Determined? Enthusiastic? Goal driven? A team player? Make sure you paint a picture of your personality.

Not So Many Lists

Include specific skills, such as languages, administrative or computing skills, in a separate section in your CV.


Always check for errors, have it proof read by a friend; make sure you do a spelling and grammar check. If there are errors then this will give a bad impression.

Adapt It

Your CV doesn’t have to be the same for every application, if you are applying for different roles then adapt your CV to fit the job role. Prepare two or three versions to archive.

Be Honest

Present yourself well and be truthful, by all means use ‘power’ words to market your experience and knowledge but do not embellish the truth, this could come back to haunt you and in turn cost you the role.

Send A Covering Letter

Always send a cover letter (unless stated not to), use this letter to point out certain aspects of your CV or experience that is relevant to the job role you are applying for.

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