The voice of contact centres and financial services

About buzzwales

buzzwales is an iniative from the Welsh Contact Centre Forum, which currently represents over 200 contact centre employers in Wales.

The Team

Team Member

Sandra Busby

Managing Director

Sandra set up the Welsh Contact Centre Forum in 2003. Alongside her board, Sandra looks after the interests of Wales’ most vibrant industry – and its similarly vibrant people!

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Team Member

Liz Ward

Liz Ward has joined the Welsh Contact Centre Forum in a business development capacity. She has joined with a wealth of Contact Centre Management, knowledge and experience gained in a diverse range of disciplines. Liz has also has a Recruitment background and is a CertRP qualified Senior recruiter.

Team Member

Lucinda Butler

Members and Events Manager

Lucinda first joined the WCCF in 2010, originally drafted in to help with research. She soon proved indispensable, and now manages databases and members. She also organises the Forum’s large events, including their much-valued round tables.

Team Member

Christine Allen

Training Co-ordinator

Christine’s been with the forum since 2006. She’s the training manager, organising all the pre-employment training courses as well as commercial courses. She keeps the Forum in contact with the stakeholder partners and employers, and manages a lot of meetings!

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