The voice of contact centres and financial services

Privacy & Cookie Policy

The privacy of buzzwales users is extremely important to us. We do not capture any personally identifiable information through usage of the website.

Information we do capture is purely statistical, to monitor the number of individual visitors to the website. This is to allow us to better tailor the website to accommodate the number of visitors.

Cookies are small files used by websites – with your permission – to store data which the site uses to operate. These files are stored on your computer, and can be removed. The cookies used by this website do no capture or supply identifiable information. They are used only to facilitate usage of the website, including storing e-mail addresses used to register or sign up for e-mail updates. These cookies can be easily disabled or deleted – please see the instructions given by your browser provider.

The Data Protection Act 1998 regulates the processing of information relating to living and identifiable individuals. This includes the obtaining, holding, using or disclosing of such information, and covers computerised records as well as manual filing systems and card indexes.

Data users must comply with the data protection principles of good practice which underpin the Act. To comply with the law, information must be collected and used fairly, stored safely and not disclosed to any other person unlawfully.

To do this buzzwales follows the eight Data Protection Principles outlined in the Data Protection Act 1998, which are summarised below:

– Personal data will be processed fairly and lawfully

– Data will only be collected and used for specified purposes

– Data will be adequate, relevant and not excessive

– Data will be accurate and up to date

– Data will not be held any longer than necessary

– Data subject’s rights will be respected

– Data will be kept safe from unauthorised access, accidental loss or damage

– Data will not be transferred to a country outside the European Economic Area, unless that country has equivalent levels of protection for personal data

The principles apply to “personal data” which is information held on computer or in manual filing systems from which they are identifiable. Organisation Name’s employees, volunteers and trustees who process or use any personal information in the course of their duties will ensure that these principles are followed at all times.

Procedures

The following procedures have been developed in order to ensure that buzzwales meets its responsibilities in terms of Data Protection. For the purposes of these procedures data collected, stored and used by buzzwales falls into 2 broad categories:

1/ Organisation Name’s internal data records; Staff, volunteers and trustees.

2/ Organisation Name’s external data records; Members, customers, clients.

This Privacy Policy is applicable to any personal information, which is given by You to Us (“User Information”) via the Website located at www.buzzwales.com (“Website”). This Policy is devised to help you feel more confident about the privacy and security of your personal details.

“You” shall mean you, the user of the Website. “We/Us” means buzzwales.com and any subsidiary companies. “Users” means the users of the Website collectively and/or individually as the context allows.

We process personal data only in strict compliance with the Data Protection Act 1998 and associated legislation.

buzzwales is owned and operated by the Welsh Contact Centre Forum. The Welsh Contact Centre Forum takes all necessary steps to ensure that information on this website is correct and that all services offered herein are fit for use.

However, the Welsh Contact Centre Forum and the staff of buzzwales cannot and will not accept any liability or responsibility for any losses – personal, business, monetary or otherwise – that may result from the use of this website, information or associated services offered herein. Use of this website, on both this and subsequent occasions, implies agreement both with this disclaimer and the Terms and Conditions of this website.

Data Collection

Buzzwales will hold any information uploaded by You, and uploaded items can be removed by contacting callcentre@callcentrewales.com

Any queries or comments about this policy should be forwarded to callcentre@callcentrewales.com