The voice of contact centres and financial services

Over To You

Get to grips with the contact centres and call centres in Wales – learn more about finding your place in Wales’ fastest growing business sector.

Over To You

Do you work in a contact centre? We want to hear your stories of contact centre experiences, from the fantastic to the funny to the downright baffling – tell us how you’ve tackled the trials and triumphs of contact centre life.

We’ll be publishing the best pieces right here on buzzwales, so drop us a line and you could tell the world why you’re a contact centre legend.

Get Started

Download our handy form here, or take a look at the questions below and email your story to, and we’ll let you know if your piece will be published on buzzwales!


What’s your name? (Feel free to use a nickname if you prefer)

– Where do you work? (e.g Swansea, Cardiff)

– What’s your job position?

– Who do you work for? (Optional)

What’s your story?

Suggested ideas:

– Most memorable call I’ve had

Why I love working in a contact centre

How I started working in contact centres

Thanks for entering!