The voice of contact centres and financial services

Our Current Vacancies

Below you will find a list of all our current vacancies. If you can’t see one that suits your skills and preferences, please get in touch for an informal chat and we would be happy to help.
Our job listings are from our partners, contact centres and companies across Wales, from entry-level to managerial positions. The Contact Centre industry offers a wealth of opportunities at all levels – and as contact centres are Wales’ fastest-growing business sector, these opportunities are on the rise.

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Job Title: Salary: Employer: Location: Job Category: Contract Type
Analyst U1, Personal Independence, Quality & Risk Operations Competitive Deloitte Cardiff Business Services Full-time
Administrator U1, Risk Advisory Business Support Competitive Deloitte Cardiff Business Support Full-time - flexible options available
Administrator, Engagement Support Centre Competitive Deloitte Cardiff Business Support Full-time
Head of ITS Project Controls and Support Competitive Deloitte Cardiff IT & Technical Full-time
CloudOps (DevOps) Manager Competitive Deloitte Cardiff IT & Technical Full-time
Learning & Development Professional £30,000 - £35,000 The Welsh Contact Centre Forum Cardiff Business Support Temporary, fixed term until November 2021
Business Intelligence Developer (Cloud Services) Competitive Deloitte Cardiff IT & Technical Full-time
CloudOps (DevOps) Engineer Competitive Deloitte Cardiff IT & Technical Full-time
Amazon Web Services Architecture Lead Competitive Deloitte Cardiff IT & Technical Full-time
Assistant Manager: Service Management Specialist Competitive Deloitte Cardiff IT & Technical Full-time
Service Management Service Designer Competitive Deloitte Cardiff IT & Technical Full-time
IT Service Continuity Manager Competitive Deloitte Cardiff IT & Technical Full-time
Customer Advisor £18,053 - £20,675 Dwr Cymru Welsh Water Cardiff Customer Service Advisor Full-Time
Team Manager Up to £27,000 Monzo Cardiff Manager Full-Time
Customer Operations: Weekend (Mornings & Daytime) Competitive Monzo Cardiff Customer Service Full-time and part-time hours available
Customer Operations: Team Leader (Weekends) Competitive Monzo Cardiff Customer Service Full-time and part-time hours available
Customer Operations: Out of Hours Circa £21,000 plus additional allowance Monzo Cardiff Customer Service Full-time
Customer Operations: Daytime Circa £21,000 Monzo Cardiff Customer Service Full-time and part-time hours available
Customer Operations: Calls & Social Media Circa £21,000 plus additional allowance Monzo Cardiff Business Support Full-time
Entry Level Apprenticeship Audit & Assurance Competitive Deloitte Cardiff Apprenticeship Full-time
Entry Level Apprenticeship Tax Consulting Competitive Deloitte Cardiff Apprenticeship Full-time
Quality & Risk Analyst U1 Competitive Deloitte Cardiff Analyst Full-time
Analyst U1, Quality and Risk Operations Competitive Deloitte Cardiff Analyst Full-time
Compliance Centre Administrator (Payroll) Tax Competitive Deloitte Cardiff Admin/Support Full-time
Quality and Risk Operations – Audit Support Competitive Deloitte Cardiff Business Support Full-time
Senior Consultant -Analytics & Information Management Competitive Deloitte Cardiff Analyst Full-time
Data Science Graduate Programme Starting £18,500 and fully funded MSc Welsh Data Science Graduate Programme Cardiff Data Science Full-time
Project Executive: We Plan Group £17,500 - £20,500 We Plan Group Cwmbran Marketing & Communications Full-time
Scheduling and Real Time Manager Salary: £27,400 – £41,500 depending on skills and experience + annual bonus SSE Cardiff Customer Service Full-time / Permanent
Forecasting and Capacity Planning Manager £27,400 – £41,500 depending on skills and experience + annual bonus SSE Cardiff Planning Full-time / Permanent
FT+PT Customer Service and Retention Adviser roles Starting salary £18,872 / £9.81 per hour SSE Cardiff Customer Service Full-time and part-time hours available
Team Manager / Contact Centre Competitive TUI Group Swansea Team Leader/Manager Permanent
Management Information Analyst, Contact Centre Competitive TUI Group Swansea Analyst Permanent
Contact Centre Manager Competitive TUI Group Swansea Manager Permanent
Customer Service Adviser £17,523 - £18,496 Lloyds Banking Group Newport Customer Service Advisor Full-Time
Experienced Payroll Manager £27,500 depending on experience SSCL Newport Business Support Full-time
Payroll Team Leader Up to £23,500 depending on experience SSCL Newport Business Support Full-time
Payroll Control Consultant Up to £23,500 depending on experience SSCL Newport Business Support Full-time
Developer. Risk Advisory Competitive Deloitte Cardiff IT & Technical Full-time / Permanent
Operations and Support Assistant, Risk Advisory Competitive Deloitte Cardiff Operations Full-time / Permanent
Customer Service Representative (Late Shifts) Competitive Conduit Global Cardiff Customer Service Full-time / Permanent
Global Finance Analyst, Tax and Immigration Competitive Deloitte Cardiff Analyst Full-time / Permanent
Operations and Support Assistant Competitive Deloitte Cardiff Business Support Full-time / Permanent
Administrator, Engagement Administration Services Competitive Deloitte Cardiff Administrator Full-time / Permanent
Risk & Compliance Analyst, Firm Independence, Quality & Risk Operations Competitive Deloitte Cardiff Risk Analyst Full-time / Permanent
Collections Advisor £17,000 + bonus and flexible benefits Link Financial Outsourcing Caerphilly Customer Service Full-time
Resourcing Customer Service Advisor – Evening £9.62 per hour 5% flexible benefits SSCL Newport Customer Service Advisor Full-time / 12 month contract
Recruitment Team Leader x2 £20,000 plus 5% flexible benefits (pro rata) SSCL Newport Business Support Full-time / 12 month contract
Outbound Sales Advisor role based in Cwmbran £18,000 p.a Potential OTE, £30,000 We Fight Any Claim Cwmbran Sales Full-time
RPA Support Analyst, Deloitte Managed Solutions Competitive Deloitte Cardiff Robotics + Automation Full-time / Permanent
Senior Associate, Financial Crime & Ethics team Competitive Deloitte Cardiff Financial Services Full-time
Quality & Risk Operations, Analyst Competitive Deloitte Cardiff Risk Analyst Full-time
Analyst, Quality and Risk Operations, Audit Support Competitive Deloitte Cardiff Risk Analyst Full-time
Compliance Centre Administrator: Tax Competitive Deloitte Cardiff Admin/Support Full-time
Administrator, Engagement Support Centre, Audit Competitive Deloitte Cardiff Admin/Support Full-time
Business Intelligence Services – Associate, (Greek Speaker) Competitive Deloitte Cardiff Business Services Full-time / Fixed-term
Collections Advisor Up to £19,000 MotoNovo Finance Cardiff Collections Full-time / Permanent
Customer Service Operative Competitive BUUK Cardiff Customer Service Part-time
Developer for Web/mobile Applications up to £40,000 +benefits Admiral Cardiff IT & Technical Full-time