The voice of contact centres and financial services

Current Vacancies

Below you will find a list of all our current vacancies. If you can’t see one that suits your skills and preferences, please get in touch for an informal chat and we would be happy to help.
Our job listings are from our partners, contact centres and companies across Wales, from entry-level to managerial positions. The Contact Centre industry offers a wealth of opportunities at all levels – and as contact centres are Wales’ fastest-growing business sector, these opportunities are on the rise.

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Job Title: Salary: Employer: Location: Job Category: Contract Type
People Partner job based in South Wales Negotiable dependent upon experience Monzo Bank Cardiff Human Resources Full-Time
Senior Call Centre Manager – remotely based Between £50,000 - £75,000 dependent upon experience Monzo Bank Cardiff Contact Centre Manager Full-Time
Cardiff: Senior Call Centre Manager Between £50,000 - £75,000 dependent upon experience Monzo Bank Cardiff Contact Centre Manager Full-Time
Cardiff based Team Leader £25,000 - £35,000 depending on experience Monzo Bank Cardiff Contact Centre Manager Full-Time
Motor Claims Handler £20,000 - £26,000 per annum Rostella Cardiff Claims Full-time
Senior Buyer Competitive Wales and West Utilities Newport Buyer Full-time
Admin Assistant jobs with Wales and West Utilities £19,670 on a 24 month fixed term contract Wales and West Utilities Newport Admin/Support Full-time
Motor Account Handler job based in Cardiff Competitive AON Cardiff Account Handler Full-time
Associate, Business Intelligence Services (Hindi speaker) Competitive Deloitte Cardiff Business Support Full-Time
Analyst, CDD, Quality, Risk and Security Competitive Deloitte Cardiff Analyst Full-time
Finance Support Analyst, Engagement Support Services Competitive Deloitte Cardiff Financial Services Full-Time
Remote: Customer Support Senior Manager Salary approx. £35,000-£50,000 (dependent on skills and experience) plus stock options and other benefits. Monzo Bank Cardiff Team Leader/Manager Full-Time
Team Leader job based in Cardiff Negotiable dependent upon experience; between £25,000 - £35,000 per annum, options and other benefits Monzo Bank Cardiff Team Leader/Manager Full-Time
Customer Support Senior Manager Salary approx. £35,000-£50,000 (dependent on skills and experience) plus stock options and other benefits. Monzo Bank Cardiff Contact Centre Manager Full-Time
Senior Accounts Assistant Competitive with Stock Options Monzo Bank Cardiff Finance Full-Time
Accounts Assistant Competitive with Stock Options Monzo Bank Cardiff Finance Full-Time
Trainer job based in Cardiff Competitive AON Cardiff Training Full-time
Welsh Graduate Programme Co-ordinator £20,000 Welsh Financial Services Graduate Programme Cardiff Co-ordinator Fixed Term until November 2021
Assistant Accountant job based in south Wales £21,000 - £25,000 depending on experience Moorhouse Group Ltd Caerphilly Accounts Full-time
Collections Advisor job based in South Wales £17,000 + Annual Discretionary Bonus Link Financial Caerphilly Collections Full-time
Insurance Sales Consultant £19,500 WePlan Group Cwmbran Sales Full-time
Insurance Executive Competitive Moorhouse Group Ltd Caerphilly Insurance Executive Full-time
Compliance Officer job based in south Wales Competitive Moorhouse Group Ltd Caerphilly Compliance Full-time
Commercial Vehicle Insurance Executive Competitive Moorhouse Group Ltd Caerphilly Insurance Executive Full-time
Accounts Assistant Competitive Moorhouse Group Ltd Caerphilly Accounts 21hrs per week, Monday to Wednesday
Customer Support Senior Manager Approx. £35,000-£45,000 plus stock options and other benefits Monzo Cardiff Contact Centre Manager Full-Time
Customer Advisor £18,053 Dwr Cymru Welsh Water Cardiff Customer Service Advisor Full-Time
Analyst U1, Quality and Risk Operations Competitive Deloitte Cardiff Analyst Full-time
Analyst U1, Personal Independence, Quality & Risk Operations Competitive Deloitte Cardiff Analyst Full-time
Associate, P1, Business Intelligence Services (Arabic speaker) Competitive Deloitte Cardiff Research Full-time
Analyst U1, Quality and Risk Operations Competitive Deloitte Cardiff Analyst Full-time
Analyst U1, Quality and Risk Operations Competitive Deloitte Cardiff Analyst Full-time
Part-Time Customer Service Adviser – Business Banking £12,500 base salary HSBC Swansea Customer Service part-time 5pm-10pm Monday to Friday plus one in every 4 Saturdays 12pm-5pm.
Customer Service Associate Apprenticeship 2019 £17,436 starting HSBC Swansea Apprenticeship Full-time
Strategy & Operations, Entry Level Apprenticeship with Deloitte Competitive Deloitte Cardiff Apprenticeship Full-time
Retail Customer Service Advisor Competitive BUUK Cardiff Customer Service Full-time
Sales Advisor: Sunlife £30,000 (OTE) Firstsource Cardiff Sales advisor Full-time
Training School Coordinator (12 month contract) Competitive Atradius Cardiff Business Support Full-time
Customer Service Adviser – Business Banking £20,025 HSBC Swansea Customer Service Full-time
Analyst U1, Personal Independence, Quality & Risk Operations Competitive Deloitte Cardiff Business Services Full-time
Administrator, Engagement Support Centre Competitive Deloitte Cardiff Business Support Full-time
Analyst U1, Quality and Risk Operations Competitive Deloitte Cardiff Analyst Full-time
FT+PT Customer Service and Retention Adviser roles Starting salary £18,872 / £9.81 per hour SSE Cardiff Customer Service Full-time and part-time hours available
Global Finance Analyst, Tax and Immigration Competitive Deloitte Cardiff Analyst Full-time / Permanent
Collections Advisor £17,000 + bonus and flexible benefits Link Financial Outsourcing Caerphilly Customer Service Full-time
Resourcing Customer Service Advisor – Evening £9.62 per hour 5% flexible benefits SSCL Newport Customer Service Advisor Full-time / 12 month contract
Recruitment Team Leader x2 £20,000 plus 5% flexible benefits (pro rata) SSCL Newport Business Support Full-time / 12 month contract
Senior Associate, Financial Crime & Ethics team Competitive Deloitte Cardiff Financial Services Full-time