The voice of contact centres and financial services

Our Current Vacancies

Below you will find a list of all our current vacancies. If you can’t see one that suits your skills and preferences, please get in touch for an informal chat and we would be happy to help.
Our job listings are from our partners, contact centres and companies across Wales, from entry-level to managerial positions. The Contact Centre industry offers a wealth of opportunities at all levels – and as contact centres are Wales’ fastest-growing business sector, these opportunities are on the rise.

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Job Title: Salary: Employer: Location: Job Category: Contract Type
Head of Compliance Competitive We Plan Group Cwmbran Business Support Full-time
Specialist Support Customer Manager £42,338 - £48,083 Dwr Cymru Welsh Water Cardiff Contact Centre Manager Full-Time
Specialist Support Customer Advisor £23,132 Dwr Cymru Welsh Water Cardiff Customer Service Advisor Full-Time
Litigation Assistant job based in South Wales Competitive We Plan Group Cwmbran Legal Full-time
Hiring Coordinator job based in Cardiff Competitive/Negotiable Monzo Cardiff Recruitment Full-Time
Unique opportunity to join the prestigious Welsh Financial Services Graduate Programme Competitive Welsh Graduate Programme South East Wales Financial Services Full-time
Administration Assistant job based in South Wales £15,000 We Plan Group Cwmbran Admin/Support Full-time
Quality Assurance Officer job in South Wales £16,000 - £17,000 We Plan Group Cwmbran Business Support Full-time
Customer Support Senior Manager Approx. £35,000-£45,000 Monzo Cardiff Contact Centre Manager Full-Time
Business Analyst – Operations Planning £25,000 to £35,000 (negotiable) Monzo Cardiff Analyst Full-Time
Business Development Internship – Atradius Bonding Competitive Welsh Graduate Programme Cardiff Paid internship Full-time
Cardiff: Office Manager £30,000 Monzo Cardiff Operations Full-Time
Graduate Career Coach based in Cardiff TBC Welsh Graduate Programme Cardiff based with travel between employer sites (South Wales) Operations Full time, fixed term until November 2021
Programmer job based in south Wales £19,550 to £25,550 (Depending on qualifications and experience) We Plan Group Cwmbran Dialler & Telecommunication Department Full-time: 35 Hours Per week (Usually Mon-Fri 9am-5pm, but flexibility required)
Strategy & Operations, Entry Level Apprenticeship with Deloitte Competitive Deloitte Cardiff Apprenticeship Full-time
Retail Customer Service Advisor Competitive BUUK Cardiff Customer Service Full-time
Team Manager job based in South Wales £21,000 - £23,000 + Bonus We Plan Group Cwmbran Manager Full-time
Morning Team Leader with Monzo circa £25,000 Monzo Cardiff Customer Service Full-time
Collections Advisor: part-time with Link Financial £8.72 per hour + Annual Discretionary Bonus Link Financial Caerphilly Collections Part-time
Sales Advisor: Sunlife £30,000 (OTE) Firstsource Cardiff Sales advisor Full-time
Training School Coordinator (12 month contract) Competitive Atradius Cardiff Business Support Full-time
Customer Operations: Team Leader (Cardiff) £27,000 plus stock options. Monzo Cardiff Team Leader/Manager Full-Time
Customer Service Adviser – Business Banking £20,025 HSBC Swansea Customer Service Full-time
Customer Service Advisor £17, 436 starting salary HSBC Swansea Customer Service Full-time
Analyst U1, Personal Independence, Quality & Risk Operations Competitive Deloitte Cardiff Business Services Full-time
Administrator U1, Risk Advisory Business Support Competitive Deloitte Cardiff Business Support Full-time - flexible options available
Administrator, Engagement Support Centre Competitive Deloitte Cardiff Business Support Full-time
Customer Operations: Daytime Circa £21,000 Monzo Cardiff Customer Service Full-time and part-time hours available
Analyst U1, Quality and Risk Operations Competitive Deloitte Cardiff Analyst Full-time
FT+PT Customer Service and Retention Adviser roles Starting salary £18,872 / £9.81 per hour SSE Cardiff Customer Service Full-time and part-time hours available
Global Finance Analyst, Tax and Immigration Competitive Deloitte Cardiff Analyst Full-time / Permanent
Collections Advisor £17,000 + bonus and flexible benefits Link Financial Outsourcing Caerphilly Customer Service Full-time
Resourcing Customer Service Advisor – Evening £9.62 per hour 5% flexible benefits SSCL Newport Customer Service Advisor Full-time / 12 month contract
Recruitment Team Leader x2 £20,000 plus 5% flexible benefits (pro rata) SSCL Newport Business Support Full-time / 12 month contract
Outbound Sales Advisor role based in Cwmbran £18,000 p.a Potential OTE, £30,000 We Plan Group Cwmbran Sales Full-time
Senior Associate, Financial Crime & Ethics team Competitive Deloitte Cardiff Financial Services Full-time
Collections Advisor Up to £19,000 MotoNovo Finance Cardiff Collections Full-time / Permanent