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Job Title: Part-time Customer Service Advisor

Salary: £17,250

Employer: HSBC

Location: Swansea

Job Category: Customer Service

Contract Type: Part-time

Job Description

Working as a Customer Service Advisor you’ll answer calls from our customers and take the hassle out of banking for them. Our customers call us for all sorts of reasons and tell us they want their requests dealing with speed, certainty and empathy, so these are key skills we look for. It could be anything from helping pay everyday bills to saving for something special. Taking a genuine interest by building rapport and asking open questions is what our customers look for.

Banking and Contact Centre experience are not essential. What we’re really interested in is a genuine passion for going above-and-beyond for our customers. Everything else we can teach you!

What will I be doing as a Customer Service Advisor?

– Engaging with a wide range of customers over the telephone

– Delivering outstanding customer service by successfully responding to questions and queries, showing your passion and dedication along the way

– Identifying suitable products and making suggestions to suit customers’ requirements

– Bringing a good sense of fun and humour to the role is essential too.

We are looking for people to work on a part time basis on the following days Monday, Tuesday and Saturday shifts available are 8am-2pm

What’s in it for you?

From the moment you join our team, on top of a competitive salary and a paid holiday allowance, you will also receive the following benefits package:

– A discretionary annual bonus
– Bupa healthcare for you and your family
– A market-leading pension scheme
– Life assurance (4x base salary)
– A smart-casual dress policy
– Subsidised canteen and free on-site parking.

You’ll start on a salary of £17,250 Pro Rata and since we’re passionate about you and career progression, we will ensure you go through a really thorough training programme over your first 12 months. In exchange for this we will ensure you receive incremental pay raises over 12 months that take your salary of £18,250 Pro Rata (subject to performance).

We can also offer you great onsite facilities, such as an on-site restaurant, free parking, internet cafe and games room. We also have a dedicated team focused on creating an enjoyable working environment and organising regular social events.(onsite benefits vary from site to site)

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