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Job Title: Part-Time Customer Service Adviser – Business Banking

Salary: £12,500 base salary

Employer: HSBC

Location: Swansea

Job Category: Customer Service

Contract Type: part-time 5pm-10pm Monday to Friday plus one in every 4 Saturdays 12pm-5pm.

Job Description

We’re looking for supportive and enthusiastic people on a part time basis to join our inbound customer service teams. Business banking and Contact Centre experience are not essential, we can offer you full training on the job!

We work hard to ensure that our workplace is a diverse, inclusive and meritocratic environment and we also have a strong commitment to sustainability, flexible working and communities around the UK.

In 2013 we announced our Opportunity Partnership, a GBP30 million initiative which will see us work with four charities to help 25,000 disadvantaged 16-to-25 year olds into education, training or work. Our staff will play a vital role in this project by volunteering and mentoring young people.

When you join our team, from day one you’ll have access to a competitive benefits package, including:

– A discretionary annual bonus

– Bupa healthcare for you and your family worth up to £775

– A market-leading employer pension contribution of up to 17% *

– Life assurance (4x base salary)

– 25 days’ holiday (Pro Rata), plus 8 public and bank holidays – with the option to purchase up to an additional 5 days (Holidays are Pro-Rata)

– My Choice – our flexible benefits scheme

– We’re all about exceeding our customer’s expectations. Our Customer Service Representatives deliver a superior service to each and every business customer who calls our Contact Centre.

What will I be doing as a Customer Service Representative?

You will deal exclusively with commercial customers, and will be responsible for providing great service over the phone

Take ownership to resolve customers’ queries

Building relationships with our customers by truly listening to their needs – and supporting them with the products and services that are right for them


What do I need to be successful in this role?

Excellent attendance, time keeping, reliability and enthusiasm are all essential skills for this role.

We’re passionate about you and your career, from your first day you will enter an 11 week blended learning experience, during this time you will learn how to be successful in your role through a mixture of classroom training and experience in our live training environment.

So, do you want a career rather than just a job? Some of our most successful senior employees started their careers in our Contact Centre.

You’ll achieve more when you join HSBC.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC UK is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

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