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Job Title: FT+PT Customer Service and Retention Adviser roles

Salary: Starting salary £18,872 / £9.81 per hour

Employer: SSE

Location: Cardiff

Job Category: Customer Service

Contract Type: Full-time and part-time hours available

Job Description

You’ll be receiving calls from new and existing customers to review and renew their energy products. You’ll understand each customer’s needs and offer a range of products. We want customers to feel they are making the best choice in being with SSE – and every call you take will be an opportunity to prove this.

We’re interested in people who can be flexible to adapt to different customer situations.

You’ll use the support at hand and a great attention to detail to deliver the best solutions every time. If you enjoy setting yourself challenging targets you’re likely to fit in well. Previous customer service experience is preferred but not essential as we’ll provide you with 4 weeks of training.

Your journey doesn’t stop there, your ongoing development will be supported as you move from training and start taking live calls. Opportunities to gain new sales skills are available after 6 months, and we have a Future Managers programme to support interested colleagues in developing essential leadership skills.

Our excellent benefits package includes:

– 34 days’ holiday and opportunity to buy more

– Matched pension contributions

– Share options

– SSE product discounts

– SSE Rewards, pre-sale access to SSE venues

– SSE Advantage, a range of discounts at leading online and high street retailers

– Gym and Hotel discounts

– Cycle to work scheme

– Vauxhall discounts

– Travel season ticket loans


Starting salary £18,872 / £9.81 per hour

Opportunity to increase salary to £21,161 / £11 per hour after 12-18 months’ sales experience

Quarterly bonus up to £500

Great benefits and career development

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