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Job Title: Engagement Support Service – Business Support Analyst

Salary: Competitive

Employer: Deloitte

Location: Cardiff

Job Category: Business Support

Contract Type: Full-time

Job Description

Deloitte are looking to recruit outstanding individuals to become a pivotal part of their Engagement Support Service (ESS) function within our Cardiff Delivery Centre. This is a new opportunity to join a fast paced and growing team pivotal to the delivery of high quality, fast-paced business support services to our market-leading client-facing teams; coupled with inspiring and leading our award-winning people to continued success.

We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.

Your role

ESS provides centralised & tailored business support services to the Deloitte client-facing practice.

You will work as part of a dedicated skillset or project team to help achieve these principles, with a coaching and mentoring structure in place to provide you with guidance and support.

As our team continues to grow, you will be also able to grow and develop as we provide you with the opportunity to become a subject matter expert and to advance both your technical and soft skills through our structured training and career development plans.

Your responsibilities

As a key member of the ESS team, you will have responsibility for delivering a varied and comprehensive range of business support, administrative and project management tasks to internal clients.

Responsibilities include:

• Updating internal systems with up to date client, financial and project information

• Ensuring compliance and contractual requirements are met and maintained throughout the duration of a client engagement

• Producing letters and client reporting documents using Microsoft Office tools

• Supporting projects and clients from bid stage right the way through to engagement closedown through a variety of service delivery activities

• Providing financial support for certain projects covering a variety of tasks

• Supporting the creation of proposals for new client bids, completing necessary client take-on procedures and setting up of new engagement/client records

• Ensuring compliance and contractual requirements are met and maintained throughout the duration of a client engagement

• Proactively seeking out improvements to existing processes utilising technology and tools

• Continually working on improvements and efficiencies to ensure processes are optimised

• Gain a strong understanding of ESS and Deloitte processes and policies

• Working effectively in diverse teams across multiple locations and diverse cultures

Your work, your choice

At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

Location: Cardiff

Work pattern: This is a permanent contract opportunity.
The role can be worked on a full-time basis.
Our team members work a variety of agile working patterns. Tell us what arrangement works for you and we’ll try to accommodate.

Your professional experience:

• Experience of working within a finance or project support role preferred
• Strong organisational skills including the ability to prioritise your workload
• Able to work to tight deadlines whilst managing stakeholder expectations
• Excellent attention to detail and adherence to project deadlines
• Able to work effectively, both independently and as a member of a team
• Strong stakeholder management skills, with the ability to build relationships at all levels
• Highly organised and analytical, with an eye for detail and good with numbers
• Professional and confident communication skills, both written and verbal
• Able to work well under pressure and manage customer expectations
• Able to use own initiative, be proactive and able to identify appropriate solutions to problems
• Able to collaborate effectively with colleagues across varied locations
• Proficient with Microsoft Excel, Word and PowerPoint

Engagement Support Services

The Engagement Support Services (ESS) function is a flexible, scalable service delivery model within Deloitte’s Practice Support Services (PSS). Teams based in Cardiff, India and Milton Keynes work seamlessly to provide a range of high quality services and support directly to Service Line colleagues across Audit, Consulting, Financial Advisory, Risk Advisory and Tax.
A move to ESS will help you to build a rewarding and balanced career.

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