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Job Title: Debt Advisor

Salary: £18,053

Employer: Dwr Cymru Welsh Water

Location: Cardiff

Job Category: Debt Collection

Contract Type: Full-Time

Job Description

Work Pattern: Full Time

Location: St Mellons, Cardiff

Salary: £18,035 plus excellent benefits package.

Who we are

When you think about it, water is the most basic human need. So what we do at Welsh Water is incredibly important – we give three million customers safe, clean water, take away their dirty water and help to protect our beautiful environment.

It’s an awesome responsibility, and we have to earn our customers’ trust every single day. Being the only not-for-profit company in the utilities sector is certainly a good start. Every single penny we make goes back into looking after their water and environment and our Collections team plays a vital part in this.

Retail Services is a fast paced, customer focused commercial environment where we are driven by providing service excellence to our customers. We are offering a fantastic opportunity for people with excellent communication skills with an ability to listen to our customers and assist with appropriate solutions. Come and join the Collections Department and play a part in shaping our future!

We have several new opportunities within the Debt Team for individuals who thrive within a team environment, can negotiate appropriately and are driven to excel in customer experience.

What you will do

As a Debt Advisor, you will join an experienced established team, where your role will be to establish telephone contact with our customers whose accounts are in arrears. You will use your skills to identify the reasons for the arrears, collect immediate payments, and negotiate payment plans that are appropriate to our customer’s individual circumstances.

By listening and using appropriate questioning, you will investigate accounts and our customer’s situation, to identify and respond to customers who may be experiencing financial difficulties and be able to offer guidance and awareness of the assistance schemes and support that is available.

Having strong communication skills and the right personable behaviours when working with our customer’s play an important factor in achieving effective customer resolution. You will need have calm and empathetic approach, whilst being persistent and resilient in your work, with a clear focus on how and when we get paid. A strong team player with a responsible attitude you will take ownership of accounts, team targets and liaise closely with departments across our business to provide effective solutions.

What we offer

If you are willing to learn and work hard, we’ll provide a warm and welcoming environment where your career can excel. We know that if our employees are happy, our customers are happy. That’s why we offer a great benefits package, including:

•24 days annual leave, with the option to buy and sell leave
•Colleague reward scheme (bonus)
•Shopping and discounts
•Onsite parking
•Onsite restaurant
•Modern working environment
•Generous Pension plan

Applications need to be received by 23:55 on 21st April 2019

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