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Job Title: Customer Support Administrator

Salary: Competitive

Employer: Hodge Bank

Location: Cardiff

Job Category: Customer Service

Contract Type: Full-time

Job Description

Are you driven and be willing to play your part in ensuring we are easy to do business with?

Do you want to develop a career within a growing operations team where you get rewarded for learning new skills and developing yourself in role?

Are you curious by nature and are comfortable challenging the way things are done and the processes that we follow?

Do you want to work for a company who makes a difference in the local community that we work in?

We are looking for people to join our growing customer operations team at Hodge during a time of exciting transformation and growth. If you share our belief that our job is to make ourselves easy to do business with, then we’d love to speak to you about roles in our Customer Support Administration team.

Hodge Bank is based in the heart of Cardiff City Centre and as part of our operations team, successful candidates will provide customer support to our Mortgages, Savings and Annuities customers and brokers.

We offer a generous benefits package, a competitive annual bonus and a sector leading Hodge pension with a business contribution of 19.5%. We are developing a reputation as an employer of choice in Wales and the South West.

If you’ve worked in operations or customer support teams in the past, then great. If you haven’t, that’s fine as well! We want people who are passionate about customers, so if you have the right attitude, we can teach you the other skills that you will need.

Applying For The Job

Send a copy of your CV to with a one-page letter summarising why you want to work for Hodge

Shortlisted candidates will be invited to an initial telephone interview where we can get to know you a little better and for you to decide whether we’re right for you.


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