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News & Blog

Here you’ll find the latest events and happenings from contact centres in Wales, as well as food for thought from the people who know the industry best.

Intelecom establishes a new company

Intelecom establishes a new company Puzzel, to support growing customer demand in contact centre and mobile payment environments

Increased focus on Intelecom’s strong solution offerings will help more companies solve their customer interaction challenges in the digital age

Intelecom has established a new company Puzzel, that combines the group’s contact centre, mobile messaging and payments solutions to support growing customer demand in rapidly changing communication environments. The new company offers solutions to improve customer interactions and streamline payment processes across multiple channels and devices.

Puzzel will strengthen the group’s future investment in its software-as-a service (SaaS) contact centre, messaging and mobile payment technology. The new company will also increase its network of channel partners and extend its international footprint.

The creation of Puzzel will add increased agility and cohesion to future product development and maximise R&D resources. The company will continue to focus on introducing inventive technology that is easy to use, offers consistently high levels of stability and security while delivering exceptional and effective, multi-channel customer interactions.

Next on the horizon is a new release of the organisation’s well-established cloud based contact centre solution and the introduction of Puzzel Pay, a debt collection and instant payment solution using mobile devices.

By using Puzzel organisations can expect to deliver a seamless customer experience, strengthen cash flow, reduced the number of number of customer enquiries and lower financial costs as the result of implementing a complete omni-channel customer interaction platform, that includes secure mobile payments.

Borge Astrup, formerly Managing Director of Intelecom’s Customer Contact Division and the new CEO of Puzzel commented, “By working with us and building on our 20 years’ of pioneering heritage, customers can be secure in the knowledge that they have chosen a provider that is tried and tested and yet innovative when it comes to delivering best of breed solutions. In a rapidly changing world our strategy is to expand our portfolio, for example with Puzzel Pay, and enhance our existing products to offer flexible, highly customisable solutions for improved customer service. These are exciting times for us as we look to bring all the pieces together to create a larger, stronger company that opens the door to new customer interaction solutions, new channel partners and new territories.”

To find out more about Puzzel and the complete Puzzel solutions portfolio, visit www.puzzel.com