The voice of contact centres and financial services


Get involved with the best apprenticeship schemes in Wales


Number Cruncher

The figures behind the industry…


people employed in contact centres in Wales.


contact centres in Wales.


is the amount the contact centre industry to the Welsh economy annually.


is the average starting salary for a contact centre employee.

The Basics

Not sure what a contact centre is or what they do? Start here…
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Jargon Buster

Inbound contact centre? Customer service advisor? What does it all mean? Common contact centre terms and phrases explained.
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Contact Centres & Companies

Which major companies and bodies in Wales use contact centres?
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Over To You

Do you work in a contact centre? We want to hear your stories…
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