The voice of contact centres and financial services


Get to grips with the contact centres and call centres in Wales – learn more about finding your place in Wales’ fastest growing business sector.



Before filling in the application form or sending your CV to a job advertisement, research the company, the industry and the role to determine whether it is right for you.

Cover Letter

Make your covering letters specific and personal. Do not be generic, as this will seem like you are not that interested in the company’s job and just applying for any position.

Also, be sure to include the title of the job you are applying for in your letter, why you think you are suitable and why you are interested in working for the company specifically. Flattery works!


Include your full education details, years of attendance and qualifications you have gained, especially if you have additional certificates that are relevant to the role you are applying for.

Keep It Brief

Use short sentences and paragraphs that are concise, get to the point and easy to follow.


Include references and be sure to get their permission before using them; keep the referee informed of any job applications so that they are not surprised if they are contacted by a potential employer.

Make It Formal

The application should be completed in a formal manner and format. Never use ‘text speak’ or slang as it looks unprofessional and could seriously affect your application.


Always be honest when completing any application form.

Proof Read

Make sure you always use the correct spelling and grammar and proof read your application before sending it. It is also advisable to have someone else take a look at your application, as they will often spot mistakes that you have missed.

Contact Details

Make sure you provide the potential employer with your correct contact details. Also, use professional email addresses not your ‘nickname’ or anything that could be seen as offensive.


Keep a copy of your application for future reference and preparation for the interview.

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