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Job Title: Advisor

Salary: £15,952 rising to £16,822 per annum

Employer: Virgin Atlantic

Location: Swansea

Job Category: Sales advisor

Contract Type: Full-time

Job Description

In a nutshell

We genuinely believe in promoting a Sale through Service and look to our amazing team to engage with our customers and match our fantastic products to their needs. This is an exciting opportunity to be a part of our Customer Centre operation as a Sales Advisor. You will be the front line of Virgin Atlantic, taking inbound enquiry calls from new and existing customers and Flying Club (frequent flyer) members.

Virgin Atlantic Airways ambition is to be the airline most loved by our customers. We believe in offering irresistible, effortless and great value experiences. We’re not about the ‘hard sell’; we make our customers feel welcome by providing advice and guidance to help them find the right product that best suits their needs, whilst maximising revenue at every opportunity.

In the Virgin Atlantic Customer Centre, we don’t do scripts, we want our people to make friends with our customers by letting their personalities shine through in order to make great connections.It will be your responsibility to make every customer feel unique and individual to us, providing the outstanding experience that Virgin Atlantic’s customers have come to expect.

Day to day

– Taking a variety of interesting and challenging calls, your dream to be the best will lead you to
exceed the Customer Centre targets.

– You will bring our amazing products to life and promote the Virgin Atlantic experience
enthusiastically to create unforgettable personal experiences.

– In this dynamic environment, you will keep up to date with product improvements, promotions and grow
your knowledge to keep you at your best.

– Adhering to company policies and procedures and resolving challenging customer queries and problems.

– Taking pride in your work, you will behave in a professional and effective manner, putting the
customer at the heart of everything you do.

About you

At Virgin Atlantic, we are always striving to provide an excellent customer experience from start to finish, and that’s where you come in. If targets motivate you, and you love the thrill of making a sale by matching our great products to our customers, why not apply to join our team of Sales Advisors?

You will need to be educated to GCSE level or equivalent, with excellent social skills and a natural ability to engage with customers and make them feel special.

It is a busy role, so working accurately under pressure is key. Previous experience working in a target driven environment would be an advantage, but not essential. To set you up for success we offer comprehensive and on-going training, with over 90 different topics to cover and ongoing assessments. You will therefore be IT confident and competent.

This is no 9-5 role; Virgin Atlantic customers call us from around the globe, so we operate 24 hours a day, 365 days a year. Our shifts require you to work between the hours of 7am and 11pm, between Monday and Sunday.

The targets are high reaching, but realistic and achievable. For those that succeed, the rewards are impressive, including the potential to earn an uncapped bonus scheme*, plus some phenomenal ad-hoc incentives.

Interested? Come and join us in working for a fun, high energy and rewarding company.

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