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Job Title: Service Desk Technical Analyst

Salary: £15,800 - £18,375 per annum

Employer: CGI

Location: Bridgend

Job Category: IT & Technical

Contract Type: Full-time

Job Description

CGI are actively recruiting for Service Desk Technical Analysts. Our roles offer a fantastic opportunity to become a member of an Award Winning, World Class Service Desk. This role offers excellent career prospects in the UK and even Worldwide in a variety of sectors.

Service Desk Technical Analysts are required to:-

• Provide technical support for incoming queries related to system, software, hardware and networks.

• Talk the client through problem solving process and following up within a timely manner to make sure the issue has been resolved.

• Logging calls accurately via bespoke applications.

• Actively identify opportunities for improvements

• Take control, understand goals and own your performance

Essential Skills/Experience:-

• Problem Solving

• Trouble shooting

• Good written and spoken communication skills

• Able to work under your own initiative as well as part of a team

• Excellent knowledge of Microsoft Operating Systems and Applications
• Punctual

Desirable Skills/Experience:-

• Previous experience working on a Service Desk
• An understanding of working to SLAs
• Knowledge of Active Directory
• ITIL Awareness

Starting Salary/Benefits

£15,800 – £18,375 per annum, including 25 days annual leave plus Bank Holidays.
Generous share scheme (3% + 3% matching), flexible retirement Plan, private health & dental insurance, cycle to work scheme, buy and sell holidays, childcare vouchers plus many more.

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