Job Title: Service Desk Technical Analyst
Salary: £15,800 - £18,375 per annum
Job Category: IT & Technical
Contract Type: Full-time
CGI are actively recruiting for Service Desk Technical Analysts. Our roles offer a fantastic opportunity to become a member of an Award Winning, World Class Service Desk. This role offers excellent career prospects in the UK and even Worldwide in a variety of sectors.
Service Desk Technical Analysts are required to:-
• Provide technical support for incoming queries related to system, software, hardware and networks.
• Talk the client through problem solving process and following up within a timely manner to make sure the issue has been resolved.
• Logging calls accurately via bespoke applications.
• Actively identify opportunities for improvements
• Take control, understand goals and own your performance
• Problem Solving
• Trouble shooting
• Good written and spoken communication skills
• Able to work under your own initiative as well as part of a team
• Excellent knowledge of Microsoft Operating Systems and Applications
• Previous experience working on a Service Desk
• An understanding of working to SLAs
• Knowledge of Active Directory
• ITIL Awareness
£15,800 – £18,375 per annum, including 25 days annual leave plus Bank Holidays.
Generous share scheme (3% + 3% matching), flexible retirement Plan, private health & dental insurance, cycle to work scheme, buy and sell holidays, childcare vouchers plus many more.
Applying For The Job
Apply direct for the job by clicking here