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Job Title: Managed Services Team Leader

Salary: Competitive

Employer: LexisNexis Risk Solutions

Location: Cardiff

Job Category: Team Leader

Contract Type: Full-Time

Job Description

LexisNexis Risk Solutions is a leader in providing essential information that helps customers across industries and government predict, assess and manage risk. Combining cutting-edge technology, unique data and advanced analytics, Risk Solutions provides products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy. LexisNexis Risk Solutions is part of the RELX Group, a global provider of information and analytics for professional and business customers across industries.

Main Responsibilities

• Accountable for the overall performance of the team of Managed Services Analysts
• Ensure that all new client projects are created in the project system in line with departmental requirements
• Ensuring that all project work is completed and returned to clients within set deadlines
• Ensure that all projects are subject to peer reviews to ensure departmental accuracy
• Ensure that quality checks are complete on team members work to ensure that quality standards are met
• Regularly review and maintain departmental workload schedules to ensure timely completion and delivery
• Regularly review team capacity, utilisation and productivity
• Support implementation of new products and processes
• Project manage large IDV projects
• Perform duties as reasonably assigned

Line Manager Responsibilities

• Manage a team of Managed Services Analysts and ensure efficient day to day operational performance
• Responsible for coaching, developing and motivating team members
• Carry out monthly one-to-one performance reviews/annual appraisals within the department
• Ensure that departmental SLA’s are met by the team
• Provide weekly and monthly statistics to the Operations Manager
• Provide advice and support to the team as necessary, identifying development and training needs based on performance and taking ownership of the delivery of appropriate training
• Devise and follow processes to encompass all managed services requirements within the department
• Proactively identify and escalate any issues in relation to workload/capacity with the Operations Manager

Qualifications and Skills

• Bachelors Degree or relevant experience.
• Effectively work in a matrix environment, developing positive rapport with internal stakeholders and driving toward resolution
• Demonstrate experience of handling sensitive data in multiple systems/locations
• Demonstrate background of commercial acumen & knowledge
• Demonstrate strong experience of team management
• Strong organizational, time management and forecasting skills
• Excellent verbal and written communication skills and interpersonal skills
• Proficient PC skills, particularly with MS Excel
• Experience of implementing change management
• Demonstrated analytical experience

We’re a superb company to work for, with great people, world class technology, market leading products, a culture of innovation and collaboration, and superb career prospects

At LexisNexis Risk Solutions, we believe in the power of data and advanced analytics for better risk management. With over 40 years of expertise, we are the trusted data analytics provider for organizations seeking actionable insights to manage risks and improve results while upholding the highest standards for security and privacy. Headquartered in metro Atlanta, LexisNexis Risk Solutions serves customers in more than 100 countries and is part of FTS 100, RELX Group plc, a world-leading provider of information and analytics for professional and business customers across industries.

LexisNexis is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation or age.

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