The voice of contact centres and financial services

Select Job

Job Title: Fraud Risk Analyst

Salary: Competitive

Employer: V12 Retail Finance LTD

Location: Cardiff

Job Category: Analyst

Contract Type: Full-time / Permanent

Job Description

V12 Retail Finance is a UK specialist provider of Retail Point of Sale Credit, providing finance to customers of a range of retail partners for over 20 years through an online processing system. It employs over 200 staff and is based in offices at Neptune Court in Cardiff. It is owned by Secure Trust Bank, a longstanding established UK bank, whose core business is to provide banking services including a range of lending solutions and saving products. Secure Trust Bank was incorporated in 1954, operates from its head office in Solihull, West Midlands and successfully listed on AIM on 2 November 2011.

As a fast-growing company, we are always looking for the best candidates to help us grow our business.

Our customers are at the heart of everything we do, but we can’t achieve our customer focus strategy without the right people in our team. For us, it’s not just about delivering great customer service, it’s about constantly improving what we do and finding new ways to help our customers and the retail partners we work with. So, we are looking for candidates who are enthusiastic, proactive and enjoy working in a fast-paced environment.

Job Purpose

Working as part of Fraud Operations in our Cardiff office, you will be responsible for ensuring our data enables informed business decisions. You will achieve this by analysing fraud data from our data warehouse to identify improvements in our strategy. Working closely with the Fraud Prevention Team, you will be analysing large volumes of data (covering financial, operational and customer insight), developing reports/insight to understand trends and then communicating this to the business to create clear and consistent reports.

You will be using SAS and SQL daily to perform analysis and provide strategic input into Fraud strategies. You can expect to be the business owner around various new and innovative Fraud strategies and new ways of combatting and eliminating fraud. As this is a junior role full training will be provided to a person that exhibits a keen eye for problem solving, attention to detail and an analytical approach.

Key Responsibilities

– Production and development of fraud analytics using SQL/SAS.

-Maintain and optimise the Fraud Strategy.

-Monitor Fraud losses.

-Utilise various analytics, data sources and reporting suites to build an understanding of performance and identify trends and complete root cause analysis which will lead to improvements to Fraud detection and Prevention.

– Work closely with other areas of the business to ensure the aims and impacts of any changes are conducive to the objectives of the V12 product.

– Liaising with 3rd parties such as CIFAS and other financial institutions in addition to the Customer.

– Production of management information.


-Expert in Excel

– Good knowledge of Microsoft Products (e.g. Word, PowerPoint)
Mathematical or scientific educational background (consideration would be given to recent graduates)
– Able to analyse large complex data to drive strategy and business changes

– Ability to prioritise and manage a busy workload effectively

-Ideal but not essential: Experience of working with SAS/SQL & a background in


– Problem solving

– Logical thinker

– Risk aware

-Communication and confidence

-Results focus

Applying For The Job

Apply direct for the job by clicking here


Clear Search


Upload your CV today click here.

Get noticed by Wales’ top employers!