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Job Title: Fraud Prevention Associate

Salary: Competitive

Employer: V12 Retail Finance

Location: Cardiff

Job Category: Fraud Prevention

Contract Type: Full-time / Permanent

Job Description

V12 Retail Finance is a UK specialist provider of Retail Point of Sale Credit, providing finance to customers of a range of retail partners for over 20 years through an online processing system. It employs over 180 staff and is based in offices at Neptune Court in Cardiff. It is owned by Secure Trust Bank, a longstanding established UK bank, whose core business is to provide banking services including a range of savings products, mortgages and other lending solutions. Secure Trust Bank was incorporated in 1954, and operates from its head office in Solihull, West Midlands. It was admitted to AIM in November 2011 and, in October 2016, successfully listed on the Main Market of the London Stock Exchange.

As a fast-growing company, we are always looking for the best candidates to help us grow our business. Our customers are at the heart of everything we do, but we can’t achieve our customer focus strategy without the right people in our team. For us, it’s not just about delivering great customer service, it’s about constantly improving what we do and finding new ways to help our customers and the retail partners we work with. So, we are looking for candidates who are enthusiastic, proactive and enjoy working in a fast-paced environment.

Job Purpose

Responsible for providing support to the Fraud Prevention team in working retail finance applications and completing necessary fraud prevention checks

Key Responsibilities

– Assist with the completion of admin tasks including ID Fraud Check fails (suspend list)
– Applying security checks in accordance with the company’s lending policies & procedures
– Work to agreed SLA’s and escalate priority cases to enhance customer experience
– Review applications and identify potential cases of both first and third party fraud in order to mitigate fraud losses
– Self-motivated and takes accountability for own workloads with minimal supervision when required
– Support the Fraud Prevention team in ensuring fraud losses are kept to a minimum
– Work in accordance with the Financial Crime Team highlighting any potential fraud issues and referring appropriate cases when required


– Good knowledge of lending application processes & systems


– Good communication skills – verbal and written
– Motivation skills to drive ideas/improvements
– Fraud understanding and awareness

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