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Job Title: Customer Service Operator

Salary: £19,112 - £21,659

Employer: BUUK

Location: Cardiff

Job Category: Customer Service

Contract Type: Full Time

Job Description

BUUK are part of a family of companies owned by BUUK Infrastructure group and we are currently recruiting for Customer Service Operative to be based at our Cardiff office and will report to the Contact Centre Team Manager.

The role requires a high level of enthusiasm for customer service, strong verbal and written communication and the desire to be customer focused.

The successful candidate will need to deliver excellent customer service to all current and potential future customers across five brands.

The brands currently represented are:

· A broadband and telephone service provider
· A fibre infrastructure installation and maintenance company
· A water and sewerage company
· A heat and hot water supply company
· Sky

The primary objective for this role is to answer inbound calls, make outbound calls, complete administrative tasks, and to respond to emails and contact forms to ensure that targeted levels of customer service are achieved and contact centre activities comply with regulatory requirements and internal standards.

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