Job Title: Customer Service Officer
Job Category: Customer Service
Contract Type: Part-time
We have a fantastic opportunity to join our leading National Utility Infrastructure company which employs more than 1000 people nationwide.
The busy, friendly contact centre is based in modern offices in central Cardiff. We believe that our employees are our greatest asset and as such offer ongoing training and mentoring for each member of staff to reach their potential. As our team is small, you can rest assured that you will be a name and not a number and your achievements and hard work will be recognised and celebrated.
The package offered is attractive. Along with an excellent salary, benefits include:
– A competitive pension scheme
– 25 days holiday per year with the opportunity to buy more
– Flexible benefits package
– Child care vouchers
– Social events throughout the year and much more.
If you have experience in customer service and takes pride in delivering excellent customer service, we would love to hear from you. We have staff from various backgrounds working for us, so previous experience in the utilities industry or any of the brands they represent is not required. We are not an outsourcing company and four of the brands we represent are owned and loved by us.
To answer inbound calls and respond to written contact, within set timescales and quality measures ensuring customer needs are met to a high standard whilst keeping us compliant with industry regulations.
Represent the company always, and endeavour to resolve customers enquiries first time, every time.
Endeavour to achieve first contact resolution at every possible opportunity by delivering expectational customer service. Ensure we meet our customer’s needs as efficiently as possible and keep customer effort low by keeping our promises.
To assist with inbound sales enquiries and new sign-ups for all our retail brands.
To actively encourage our customer and potential customers to take part in our customer satisfaction surveys. To achieve superior customer service, we need to listen to our customers and act upon their feedback.
To ensure customer records are updated accurately and in a timely, to support the customer going forward and help the business understands our customer needs better.
Our training plan is comprehensive and interactive. We strive to steer away from boring classroom training, providing a fun and adaptable environment to suit everyone’s learning styles and needs.
Shifts are currently between the hours of 4:00pm – 8.00pm Monday – Friday and every other Saturday 9am to 1pm (if you work the Saturday you get a day off in the week). Currently we do not open on Sundays or bank holidays.
If you would love to know more about the job opportunity, please get in touch!
To apply please send your CV to firstname.lastname@example.org