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Job Title: Customer Operations

Salary: £17,600 + Bonus

Employer: Firstsource

Location: Cardiff

Job Category: Customer Service

Contract Type: Full Time

Job Description

We are looking for problem solvers to join our customer operations team in Cardiff, providing world class support to customers

Hours: 40 hours per week, requires full flexibility between 7am to 11pm, Monday to Sunday.

Location: Discovery House, Cardiff Bay

Benefits include:

– Fortnightly pay
– Commissions/ bonus/ incentives
– Company sponsored Healthcare
– Working for an Investors in People accredited organisation
– Discounted local parking
– Sports and Social club – Offering local discounts and social activities
– Opportunities to progress your career
– Annual leave allowance increases each year based on service (maximum 4 days’ increase)
– A highly supportive team and manager
– Social activities such as Summer BBQ/ Christmas Party
– Flexibility in shifts for religious festivals such as Eid/ Easter

The role will include:

– Answering questions from a community of users with honesty and positivity via Chat
– Talking directly with customers to develop a deep understanding of what the customer’s really wants from a digital bank
– Managing operations tasks, by making sure all our customers have accurate accounts and details
– Understanding, prioritising and escalating customer’s feedback and feature requests to those responsible for the running/ creation of the app
– Upholding the fantastic reputation of the company

You should apply if:

– You have flawless written English
– You have a passion for correct grammar and spelling
– You’re great at explaining things to people
– You have customer service experience
– You take ownership – You delight in investigating awkward problems, getting to the root cause and fixing it
– You know your way around social networks and have used the medium of Chat previously
– Technology interests you
– You’re friendly, positive and super organised
– You are proud – You want to be part of the team that makes a new phenomenon a success
– You will pass identity, criminal record and credit checks in order to have access to financial information
– You are helpful and have a want to succeed

Applying For The Job

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