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Job Title: Customer Experience Advisor

Salary: £18,000 plus uncapped commission + benefits

Employer: Firstsource

Location: Cardiff

Job Category: Outbound Sales

Contract Type: Full-time / Permanent

Job Description

Firstsource is a leading global business process outsourcing provider. We provide customised business process services to global leaders in the Banking & Financial Services, Telecom & Media and Healthcare sectors. Firstsource employs over 33,000 employees across 44 delivery centres worldwide. Our South Wales base provides a state-of-the-art contact centre in Cardiff offering excellent facilities, a rewarding working environment close to many local amenities.

The Welsh Team has also been awarded many accreditations including:

– Outsourced Contact Centre of The Year 2018 (WCCF)
– People Engagement 2018 (WCCF
– Most Diverse Workplace 2017 (WCCF)
– Investors in People – Gold Standard

The successful candidate will be based at our Cardiff Contact Centre, working with a new global client within the energy industry.

Reporting Relationships:
The jobholder will report to a Customer Experience Leader.

Shift Pattern:

Monday to Thursday 10:30AM – 8:00PM
Friday 10:30AM – 6:00PM
Saturday 9:30AM – 6:00PM

The role:
Your role will be to provide an excellent customer experience for all customers with our energy client. You will help customers with queries while making sure they feel like the number one priority and are fully informed about the options and services available to them.

What we`re looking for:
– Minimum 6 months customer service experience
– Conscientious and reliable individual who is self-motivated
– Friendly personality, shows confidence and pride in delivering excellent service

What you can expect in return –

– Healthshield – You will receive discounts at restaurants, private health and dental care along with a wide range of high street discounts
– Canteen Facilities

You will also receive training and continuous development along with opportunities for career progression within the company.

Opportunity to undertake BSc Degree in Customer Contact Management at the University of Ulster.

Are you motivated for self-development? Do you thrive on having great conversations with customers?

If you are keen to join a dynamic organisation with excellent career opportunities, apply here!

Whilst this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary. Firstsource Solutions is an Equal opportunities Employer.

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