The voice of contact centres and financial services

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Job Title: Customer Advisors

Salary: £16,303 - £16,701

Employer: Dŵr Cymru

Location: Cardiff

Job Category: Customer Service Advisor

Contract Type: Full-time / Permanent

Job Description

What you’ll do

Your role will be to handle customer enquiries primarily through taking inbound calls. A key element of the role is ensuring that we deliver the right outcome for the customer, at the right time and in the most effective way possible.

Our customers could be asking about anything from changing an address, ways to pay, requesting a meter, leakage or flooding. With your strong customer focused approach you will have a real desire to create a great experience for our customers

What we offer

We know that if our employees are happy, our customers are happy. That’s why we offer a great benefits package. As one of the biggest companies in Wales, our reward and benefits package includes:

– Generous Pension Plan
– 24 days annual leave plus public holidays
– Full training provided
– Modern working environment
– Onsite restaurant
– Free Parking
– Colleague Reward Scheme (Bonus)
– Childcare Voucher Scheme

Interested?

APPLY HERE

Applications to be received by: 23:55 30th November 2017

JD – Customer Advisor

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