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Job Title: Collections Advisor

Salary: Competitive

Employer: V12 Retail Finance

Location: Cardiff

Job Category: Collections

Contract Type: Full-time / Permanent

Job Description

As a fast-growing company, we are always looking for the best candidates to help us grow our business. Our customers are at the heart of everything we do, but we can’t achieve our customer focus strategy without the right people in our team. For us, it’s not just about delivering great customer service, it’s about constantly improving what we do and finding new ways to help our customers and the retail partners we work with. So, we are looking for candidates who are enthusiastic, proactive and enjoy working in a fast-paced environment.

This is a fantastic opportunity for individuals looking to develop their career within collections and gain further experience working within a professional collections team.

As a Collections Advisor you will work to resolve outstanding customer balances from day 1 to write-off stage by assessing affordability and proactively negotiate a repayment plan ensuring excellent customer service at all times. Reporting to the Collections Manager you will work as part of a team to meet daily, monthly and annually set targets, full training and direct support will be given to all successful candidates.

Hours of work are a flexible shift pattern up to 35 hours a week between 8am-8pm Monday to Friday and 9am-6pm on Saturday

The Benefits

At V12 you will not be a small cog in a big wheel, you will have the autonomy to use your skills and experience to drive our business forward and have a tangible effect on our success. In return you will receive a competitive salary package, life assurance and a suite of flexible benefits that you can opt into to suit your lifestyle, from gym membership to a share save scheme.

As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes.

There is free onsite parking at our modern, open offices within close proximity of Cardiff City Centre with free fruit and hot drinks for all staff.

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