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Job Title: Customer Care Advisor

Salary: £15,015 to £16,500

Employer: We Fight Any Claim

Location: Cwmbran

Job Catagory: Customer Service Advisor

Contract Type: Full Time

Job Description

We Fight Any Claim has recently been named by the London Stock Exchange Group as one of the top 1000 businesses to inspire Britain – one of only 27 Welsh companies named in this prestigious list. As an Investors in People Gold Standard employer, we are one of the largest employers in the area, located on the Llantarnam Industrial Park in Cwmbran.

These are exciting times for the company and the successful individual will be responsible for guiding the customer through their claim journey within our busy Customer Care Department.

We live by a set of core values: Passion, Respect, Integrity, Dynamism and Excellence – which impact on all our interactions with customers and colleagues alike, making it a great place to work.

Your daily duties will include:

• Updating Customer records
• Following up Customer and/or creditor correspondence
• Effectively handling Customer complaints both in writing and over the telephone

Essential Skills:

• Customer care and complaint handling skills
• Proven record of adhering to Quality standards
• Possessing an attention to detail
• Excellent communication skills
• Computer literate
• Proven ability to achieve targets

Desirable Skills:

• Experience of working within a Claims Management environment
• Motivation to help our customers win their claim
• Relevant Customer Service or Customer Care qualification

Benefits:

• Immediate entry to bonus scheme
• Company pension scheme
• Extensive training and development opportunities
• On-site parking available
• Subsidised on-site restaurant
• Members Club – discounts on health and leisure activities
• Immediate access to our amazing incentive shop
• Opportunities to progress your career

We Fight Any Claim operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

To apply for this position please email your CV to – recruitment@wefightanyclaim.com

Alternatively contact us on – 01633 712 763

To find out more about life at We Fight Any Claim please visit us HERE

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