The voice of contact centres and financial services

Website Disclaimer

buzzwales is owned and operated by the Welsh Contact Centre Forum. The Welsh Contact Centre Forum takes all necessary steps to ensure that information on this website is correct and that all services offered herein are fit for use.

However, the Welsh Contact Centre Forum and the staff of buzzwales cannot and will not accept any liability or responsibility for any losses – personal, business, monetary or otherwise – that may result from the use of this website, information or associated services offered herein. Use of this website, on both this and subsequent occasions, implies agreement both with this disclaimer and the Terms and Conditions of this website.
The Data Protection Act 1998 regulates the processing of information relating to living and identifiable individuals. This includes the obtaining, holding, using or disclosing of such information, and covers computerised records as well as manual filing systems and cardindexes.

Data users must comply with the data protection principles of good practice which underpin the Act. To comply with the law, information must be collected and used fairly, stored safely and not disclosed to any other person unlawfully.

To do this buzzwales follows the eight Data Protection Principles outlined in the Data
Protection Act 1998, which are summarised below:

Personal data will be processed fairly and lawfully
Data will only be collected and used for specified purposes
Data will be adequate, relevant and not excessive
Data will be accurate and up to date
Data will not be held any longer than necessary
Data subject’s rights will be respected
Data will be kept safe from unauthorised access, accidental loss or damage
Data will not be transferred to a country outside the European Economic Area, unless that country has equivalent levels of protection for personal data.

The principles apply to “personal data” which is information held on computer or in manual filing systems from which they are identifiable. Organisation Name’s employees, volunteers and trustees who process or use any personal information in the course of their duties will ensure that these principles are followed at all times.

Procedures
The following procedures have been developed in order to ensure that buzzwales meets its responsibilities in terms of Data Protection. For the purposes of these procedures data collected, stored and used by buzzwales falls into 2 broad categories:

1. Organisation Name’s internal data records;
Staff, volunteers and trustees

2. Organisation Name’s external data records;
Members, customers, clients.

buzzwales as a body is a DATA CONTROLLER under the Act, and the Executive
Committee is ultimately responsible for the policy’s implementation.
Internal data records