The voice of contact centres and financial services

Contact Centres & Companies

The Beginners Guide

Which major companies operate contact centres or call centres in Wales? Loads of them! There’s more than 200 companies using contact centres in Wales – at present, the Welsh Contact Centre Forum has more than 160 members.
Cardiff

The AA | Admiral | Barclays | BlackHorse Finance | British Gas | British Telecom | British Transport Police | Confused.com | Coors Brewers Ltd | Dwr Cymru Welsh Water | HM Revenue & Customs | Lloyds TSB | S.A Brains and Co | Tesco Stores Ltd | Traveline Cymru

Swansea

Admiral | DVLA | HSBC Bank PLC | Lloyds TSB | NHS Direct Wales

Abergavenny

British Telecom

Bangor

British Telecom | Royal Bank of Scotland

Bridgend

Lloyds TSB UK | Sony UK Tec

Colwyn Bay

Student Finance Wales

Pembrokeshire

Barclays Bank

Pontyclun

The Royal Mint | TNT Parcel Services

Pontypool

Marie Curie Cancer Care

The Basics

Not sure what a contact centre is or what they do? Start here…
Read More

Jargon Buster

Inbound contact centre? Customer service advisor? What does it all mean? Common contact centre terms and phrases explained.
Read More