The voice of contact centres and financial services

Apprenticeships

Get involved with the best apprenticeship schemes in Wales

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Number Cruncher

The figures behind the industry…

3000

people employed in contact centres in Wales.

200+

contact centres in Wales.

£650m

is the amount the contact centre industry to the Welsh economy annually.

£15.5k

is the average starting salary for a contact centre employee.

The Basics

Not sure what a contact centre is or what they do? Start here…
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Jargon Buster

Inbound contact centre? Customer service advisor? What does it all mean? Common contact centre terms and phrases explained.
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Contact Centres & Companies

Which major companies and bodies in Wales use contact centres?
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Over To You

Do you work in a contact centre? We want to hear your stories…
Find Out More